Managing your online reviews is an important part of maintaining your company’s reputation and cannot be ignored. Online reviews build customer trust and create the opportunity for a consumer to choose your business.
Do you dread calling larger companies these days, knowing the wait time will be several minutes, likely resulting in being disconnected? Have you ever walked into a business and had to look for someone to help you?
Is it possible the value of your marketing and advertising results, or lack thereof, is in direct relationship with how your customers interact with your brand and how your customers are treated once they enter the door?